Cancellation Policy

The following reservation cancellation policy is in place as an effort to better serve our doggy guests on our waiting list or seeking last-minute accommodations.

Cancellation Time-Frames Cancellation Fees
48 hours* in advance or prior Free cancellation, no fee will apply
Between 48 & 24 hours* in advance A $60 cancellation fee will apply
Less than 24 hours* in advance
(i.e. on the intended day of arrival)
A cancellation fee of 90% of what your total invoice would have been will apply (minimum fee of 60$)

* To note: any reservation cancellation request done after our business hours will be considered as received the next day with fees applying according to this policy.

Reader’s Choice WINNER!

We are honoured to have been voted as one of the top Dog Boarding & Daycare Facility in the Times & Transcript Reader’s Choice.

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

Thank you to all our Amazing Clients for your support!

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

It’s never easy to leave our Maggie behind when we travel. Thankfully, we discovered Mel's Waggin’ Tail Inn in early summer 2015! Our only complaint is that we hadn’t heard of it sooner! Not only does Mel provide boarding for Maggie, she also gives her a memorable experience! Maggie always comes home with a smile. As for us, Mel allows us to enjoy our vacation with peace of mind while knowing Maggie is in good hands.

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Also, even though we are far away from our Maggie, we always feel close to her since Melissa is very active on social media, which allows us to see how Maggie’s day went! Kudos to the entire team!

- Louis & Anabelle Landry, Maggie's pawrents


NOTE: This testimonial has been translated, please see the original below in French.

Il n'est jamais facile de laisser notre Maggie derrière lorsqu'on part en voyage. Heureusement, nous avons découvert Mel's Waggin Tail Inn au début de l'été 2015! Le seul point négatif est de ne pas l'avoir eu connu avant! Mel n'offre pas seulement un hébergement pour Maggie mais elle lui offre une expérience mémorable! Maggie arrive toujours à la maison avec le sourire smile emoticon. Pour ce qui est de nous, Mel nous permet de passer nos vacances avec l'esprit tranquille et en sachant que Maggie est entre de bonnes mains. De plus, même si la distance nous sépares de notre Maggie, on se sent jamais très loin étant donner que Melissa est très active sur les médias sociaux ce qui nous permet d'avoir un aperçu de leur journée! Bravo à toute l'équipe!