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Check-In & Check-Out Hours

Monday to Friday
7:30 am to 9:30 am
3 pm to 6 pm
Saturday
Closed for Check-in & Check-out
Sunday
3 pm to 5 pm
Holidays
10 am to 11 am
3 pm to 5 pm

Boarding - Late check out fee

Boarding Reservation / Cancellation Policy

During Non-Holidays & Non-Peak Seasons

  • A 2-night minimum stay is required on weekends to better accommodate all our furry guests.
  • Cancellation more than 48 hours before the boarding check-in date will receive a full refund of your deposit.
  • Cancellation less than 48 hours before your boarding check-in date or “no-show”, you agree to forfeit their full deposit.
  • Any cancellation/early departure request done outside business hours will be considered as being received the next day.

During Holidays & Peak Season

  • A 2-night minimum stay is required during holidays & peak season times to better accommodate all our furry guests.
  • A full deposit refund will only be available if the reservation is cancelled more than 5 days before the scheduled date of arrival.
  • Cancellation less than the 5 business days before the scheduled date of arrival, including "no-shows", agree to forfeit their full deposit.
  • Any cancellation/early departure request done outside business hours will be considered as being received the next day.

Holiday & Peak Season Times

  • Family Day weekend
  • March Break week
  • Easter weekend
  • Victoria Day weekend
  • Summer Season (June 1 – September 8)
  • Labour Day weekend
  • Thanksgiving weekend
  • Remembrance Day
  • Holiday Season (December 1 – January 3)

At any time during the year, early boarding departures agree to pay the applicable nightly rate based on the actual number of nights stayed, including the late check-out fee (if applicable) plus 50% of the cost for the nights not stayed if notice is given 48 hours prior to the NEW scheduled pickup date. Failure to give us 48 hours' notice prior to arranging an early boarding departure, will require full payment of the original reservation.

As Covid-19 restrictions have been lifted, there will be no waiver for that reason under this reservation/cancellation policy.

All pricing and policies are subject to change without notice.

Daycare Packages and Cancellation Policy

  • Daycare packages are non-refundable after 30 days from the date of purchase.
  • For package refunds within 30 days, the number of days used will be deducted from the refund at our non-discounted regular daily daycare fee.
  • Daycare packages expire six (6) months from purchase date. Any days not used will be forfeited.
  • Same day daycare cancellation or no-show will result in being charged for one (1) full day or will be deducted one (1) credit.
  • Any daycare cancellation request done after our business hours will be considered as being received the next day with fees applying according to this policy.
  • Daycare packages cannot be used as credit toward other services or transferable to another client.
  • As Covid-19 restrictions have lifted, there will be no waiver for that reason under this reservation/cancellation policy.
  • All pricing and policies are subject to change without notice.

Reader’s Choice WINNER!

We are honoured to have been voted as one of the top Dog Boarding & Daycare Facility in the Times & Transcript Reader’s Choice.

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

Thank you to all our Amazing Clients for your support!

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

Leaving my furbaby for several days is quite difficult! However, every time I bring Winston to Mel’s Waggin’ Tail Inn, he’s always excited to see Mel and to see who he’ll be playing with during his stay. I can honestly say Mel and her team take care of our dogs with passion and make sure that every single dog is safe. I especially like the socialization opportunity the Inn offers dogs.

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Having boarded Winston for over 14 days, I would not have appreciated him being in a crate 24 hours a day. In a nutshell, this kennel is excellent and I highly recommend it!

- Marie-Pier & Jason, Winston's pawrents


NOTE: This testimonial has been translated, please see the original below in French.

Partir pour plusieurs jours en laissant mon petit bébé à poil est très difficile! Mais, chaque fois que j'apporte Winston à cet endroit, il est tellement excité de voir Mel et surtout de voir avec qui il va jouer durant son séjour. Je peux dire que Mel et son équipe s'occupent de nos chiens avec passion et s'assurent que chacun des chiens est en sécurités. Ce que j'apprécie beaucoup de cet endroit c'est le social entre les chiens. Partir pour plus de 14 jours, je n'aurais pas aimé que mon chien soit dans une cage 24/24. Bref, ce kennel est excellent et je le recommande grandement!