Cancellation Policy

The following reservation cancellation policy is in place as an effort to better serve our doggy guests on our waiting list or seeking last-minute accommodations.

Cancellation Time-Frames Cancellation Fees
48 hours* in advance or prior Free cancellation, no fee will apply
Between 48 & 24 hours* in advance A $60 cancellation fee will apply
Less than 24 hours* in advance
(i.e. on the intended day of arrival)
A cancellation fee of 90% of what your total invoice would have been will apply (minimum fee of 60$)

* To note: any reservation cancellation request done after our business hours will be considered as received the next day with fees applying according to this policy.

Reader’s Choice WINNER!

We are honoured to have been voted as one of the top Dog Boarding & Daycare Facility in the Times & Transcript Reader’s Choice.

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

Thank you to all our Amazing Clients for your support!

A nice picture of the Inn's staff taken outside the kennel on a beautiful day

Leaving my furbaby for several days is quite difficult! However, every time I bring Winston to Mel’s Waggin’ Tail Inn, he’s always excited to see Mel and to see who he’ll be playing with during his stay. I can honestly say Mel and her team take care of our dogs with passion and make sure that every single dog is safe. I especially like the socialization opportunity the Inn offers dogs.

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Having boarded Winston for over 14 days, I would not have appreciated him being in a crate 24 hours a day. In a nutshell, this kennel is excellent and I highly recommend it!

- Marie-Pier & Jason, Winston's pawrents


NOTE: This testimonial has been translated, please see the original below in French.

Partir pour plusieurs jours en laissant mon petit bébé à poil est très difficile! Mais, chaque fois que j'apporte Winston à cet endroit, il est tellement excité de voir Mel et surtout de voir avec qui il va jouer durant son séjour. Je peux dire que Mel et son équipe s'occupent de nos chiens avec passion et s'assurent que chacun des chiens est en sécurités. Ce que j'apprécie beaucoup de cet endroit c'est le social entre les chiens. Partir pour plus de 14 jours, je n'aurais pas aimé que mon chien soit dans une cage 24/24. Bref, ce kennel est excellent et je le recommande grandement!